Shipping Policy
EXPRESS SHIPPING
STIGOR offers free express shipping on all products PAN India.
In normal cases the products are shipped within 24-48 hours and delivered within 1-9 days post shipping. Delivery time depends upon the location.
You are responsible for the correct input of the delivery address; STIGOR does not hold any responsibility for shipments that have been delivered on an incorrect address (that was communicated with STIGOR prior to the shipment). In case STIGOR needs additional information regarding a delivery address, you may be approached by STIGOR in order to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.
STIGOR will make reasonable efforts to deliver the order within the expected delivery terms to the delivery address. If delivery suffers a delay, or if the order is not (or only partly) executable, you will be informed about this as soon as reasonably possible after the order has been placed. In this case, you have a right to dissolve the contract free of charge.
The risk of damage and/or loss of products rests upon STIGOR up to the moment of delivery to the delivery address, unless this has explicitly been agreed otherwise.
In case you receive a product that you did not order, you must inform STIGOR hereof as soon as possible (within 24 hours after receiving the order) by email (or through the contact of the website).
In case you received a damaged or incomplete product, you must inform the STIGOR customer care team as soon as possible (within 24 hours after receiving the order) through the contact form. Subsequently, STIGOR will decide how to deal with the matter at hand; you must always inform STIGOR in the aforementioned situation(s) and wait for the instructions of the STIGOR customer care team. If you return a product in this situation at your own costs, without first contacting and awaiting the instructions of the customer care team, you cannot claim the costs you made at STIGOR. In case the order that has been shipped or is being shipped by STIGOR to you, is missing, went missing, or in case you claim that you did not receive the order (despite information such as the track & trace data / carrier information, indicating otherwise), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place. You will fully cooperate with the complaint procedure of the carrier.
In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), STIGOR will either refund you or STIGOR will try to re-ship the ordered product. In case a shipment still has not been delivered at your delivery address 14 days after the shipment date, you have the obligation to inform the STIGOR customer care team by email within 14 days (meaning: ultimately 28 days after the shipment date).
DELIVERY FAQS
How long does it take for the order to get shipped?
All orders are processed within 24-48 hours.
When will I receive my order?
Within 2-9 days of placing an order.
The delivery time depends upon the location and the availability of our partner shipping services.
Where can I find the status of my order?
As soon as your order is shipped, you will receive an email with the tracking data. The expected delivery time is mentioned in 'working days', which means that weekends and national holidays should not be taken into account.
You can contact us on Instagram or Whatsapp us on +91 8976698745 if you are not able to track your order.
Are there any shipment costs?
STIGOR offers free shipment on all products PAN India.
Can I pick up my order at the warehouse or at the STIGOR offices?
No, that is unfortunately not possible. We do not keep any stock at our offices and the warehouse of our fulfilment partner is not accessible to customers.